Frequently Asked Questions:
Q: Is any other software needed to run MagicBase® Pro Integrated Marketing Software?
A: No. MagicBase® Pro is stand-alone software. You don't even need a word-processing program because MBP has built-in
contracts, letterhead, thank-you cards, labels and envelope printing.
Q: Is this like the original MagicBase® 2.6?
A: Only in terms of functionality. The original MB has a lot of power and we've duplicated many of the power features
in this current program. (And we've added many features that were not in the original.) But, you can see that the new MagicBase® Pro software has a new cleaner tabbed-interface that improves work flow. Just move from left to right along
the tabs as you type in more details about a customer and an event.
Q: What systems does this work on?
A: Macintosh® 10.2 and higher. Windows® XP, and Windows Vista®, Windows 7* (see notes on 7).
Q: I have both Windows and Mac. Can I run it on both?
A: The Installation CD and Installation Flash Drive are a hybrid that contains files for both Mac and PC. But the Mac version
won't run on the PC, and the PC version won't run on the Mac. Also, the license agreement specifies that MBP can only
be installed on 1 computer at a time. However, if you switch computer systems, you can transfer the data from one system
format to another using the Export and Import features.
(Click here for info on dual-systems licensing...)
Q: How do I transfer MagicBase® Pro from my desktop to my laptop computer?
A: Copy the entire MagicBase Pro folder to the other computer (using a flash drive). Then copy it back when you're
done and write over the old copy of MagcBase Pro. You will always have one copy that is your "active" copy with
your most up to date data. Also, your copies on the flash drive and the other computer will serve as back-ups.
Q: Does MBP network with multiple computers at once?
A: No. You may install it on a central server, but it can only be accessed by one user at a time. It would be a remote
application, installed on one computer, and accessed from another computer.
Q: Why couldn't I just buy my own database program and make my own?
A: Obviously, you could - If you have a couple of years to spare. That's how long we've worked to develop this new
database. So, are you a performer or a programmer? It will cost you more to buy your own program and spend time
developing it. Or, for about the price of a birthday party show, you can have a solution that is done.
Just start using it to make money!
Q: What about updates?
A: All updates* are free. For example, in the original MagicBase® program we made 7 free updates from 2.0 - 2.6
Registered users of MagicBase® Pro version will be eligible for all free updates. And the update process is very easy.
All of your data stays intact and is transferred during the update process.
*Updates are incremental improvements, unlike upgrades which are major improvements to the software.
Q: What about upgrading from 2.6 to MBP 3.0?
A: There is an upgrade fee that is less than the full price of MBP. All current users of MB 2.x will get a $99 credit
toward the purchase price of MBP 3.0.
Q: How do current users of the original MagicBase® program move up to MBP 3.0?
A: There is an upgrade path. Users of MB 2.0 - 2.5 will need to use the updater built in to MB 2.6 first before they
can migrate their data to MBP 3.0. Then, using the exporter in MB 2.6, they can transfer their customer records to
MBP 3.0. Download 'How to Update MB 2.6 to MB 3' instructions. (.doc)
Q: I've got MB 2.x. So, I need to update to 2.6 before I can move up to MB Pro 3.0? Why?
A: Yes. Only version 2.6 has the converter to the new MBP engine built in.
Q: Can I use my old MB Authorization Code to update to MB 2.6?
A: No. You must request a new Authorization Code to update to MB 2.6. Send an email to request a new code.
Q: What about help using the program?
A: First, MBP is very easy to use. Only the advanced features may need some explanation.
Second, all registered users are eligible for free Tech Support for six months.
Third, there is a very detailed Users Guide.
Fourth, there is a Tutorials screen built into MBP.
Fifth, there are many instructional videos online and installed on the Disc or Flash Drive purchase.
